Shipping
Orders placed by 4pm CST will usually be shipped out the same day. Orders placed after 4pm CST will ship out the next business day.
All orders ship from our warehouse in Denton, TX and most will go out via USPS or FedEx Ground. Shipping costs are based on weight and dimensions. A tracking confirmation email will be sent to the address provided in the order. Please note FedEx or UPS do not deliver to PO Boxes or Military APO/FPO addresses.
We do not ship on holidays or weekends. We will notify you of any delays in shipping.
Changes to Orders
Want to make a change to your order? As long as we haven’t shipped your order, we’re happy to help. Contact us and we’ll make the changes for you.
Shipping Rates
At Relationshipware LLC, the best shipping rates are applied to all orders, regardless of where or how you buy. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for most items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Shipping Outside the US
Outside USA duties and taxes for international orders are to be paid by the customer. If refused, the customer will be responsible for any duties and/or shipping paid by Relationshipware LLC, as well as any “abandoned merchandise” charges. Sales tax is applied to all U.S. orders shipping within Texas.
Heavy Weight Items
Heavy weight items can generate higher shipping costs. Therefore, the freight chart does not apply to orders containing these items. Exact shipping cost cannot be determined until the weight is totaled and calculated against your shipping zone at the end of the day. International shipments are quoted on an individual basis, depending on destination, weight and dimensions.
Oversized Packages
Due to new FedEx and UPS regulations, the shipping charges for oversized packages (such as rails or FTC rockets) will be higher than normal shipping costs. If you have any questions about these changes and their effect on your costs, please contact us.
If you have HEAVY WEIGHT/OVERSIZED product(s) in your order, the entire order may ship FedEx Ground. If you would like items that are not heavy weight/oversized to be shipped sooner, please place a separate order for these items.
Order Questions
If you have any questions about product, order status or when your order will ship, please contact customer service. For larger orders, or expedited shipping, please contact us.
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.) or we will ship a replacement part if that resolves the situation.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.